Shop Policy Generator

[Your Shop Name] wants you to love your purchase. If you're not completely satisfied, we gladly accept returns and exchanges within 30 days of delivery. To be eligible, items must be unused, in their original condition, and returned in original packaging. Please contact us before sending anything back so we can provide return instructions and a return address. Buyers are responsible for return shipping costs unless the item arrives damaged or not as described — in those cases, [Your Shop Name] will cover return shipping. To start a return, message us through Etsy with your order number and reason for the return. Refunds are issued to your original payment method within 5–7 business days of receiving the returned item.

Because all items from [Your Shop Name] are made to order and personalised specifically for you, we are unable to accept returns or exchanges. Please review your order details carefully before completing checkout — including spelling, names, dates, colours, and sizes. [Your Shop Name] is not responsible for errors submitted by the buyer. If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos and we will work with you to make it right. If you have any questions about a product before ordering, please reach out — we're happy to help ensure your order is exactly what you're looking for.

All sales from [Your Shop Name] are final. We do not accept returns or exchanges. We take great care to accurately photograph and describe every item in our listings. Please review all photos, measurements, and descriptions carefully before purchasing, and feel free to message us with any questions before placing your order. If your item arrives damaged or significantly not as described, please contact [Your Shop Name] within 48 hours of delivery with photos of the damage and packaging. We will review each case individually and do our best to find a fair resolution.

[Your Shop Name] ships all orders with tracking provided for every shipment. You'll receive a tracking number via Etsy once your order has shipped. Processing & handling time: Orders are typically prepared and shipped within 2–5 business days of payment. During peak holiday seasons, processing times may be extended — please check our shop announcement for the most current lead times. Estimated delivery after shipping: • United States: 3–7 business days • Canada: 7–14 business days • International: 10–21 business days [Your Shop Name] is not responsible for delays caused by the carrier, weather events, or customs processing. If your package appears stuck in transit, contact us and we'll help investigate. International buyers are responsible for any customs duties, taxes, or import fees that may apply upon delivery.

[Your Shop Name] loves creating custom pieces! When placing a custom or personalized order, please include all relevant details — names, dates, colours, sizes, and any special instructions — in the personalization field at checkout, or send us a message before ordering. Design proofs: For orders that require a design proof, [Your Shop Name] will send a digital preview for your approval before production begins. Production will not start until written approval is received. Please review all proofs carefully — we cannot be responsible for errors approved by the buyer. Changes & cancellations: Once production has started, changes cannot be made and orders cannot be cancelled. If you need to cancel, please contact us within 24 hours of placing your order. Rush orders may be available for an additional fee — please message us before ordering to check current availability.

[Your Shop Name] carefully packages every order to ensure it arrives safely. In the rare event that your item is lost or damaged during transit, please follow the steps below. Damaged items: Contact [Your Shop Name] within 48 hours of delivery with clear photos of the damaged item and the packaging it arrived in. We will file a claim with the carrier and arrange a replacement or refund as quickly as possible. Lost packages: If tracking shows no movement for more than 7 days, please contact us. [Your Shop Name] will open a trace with the carrier. If the package is confirmed lost, we will send a replacement or issue a full refund. Please note: [Your Shop Name] is not responsible for packages that are marked as delivered but reported missing. In these cases, we ask that you first check with neighbours, building management, and your local post office or delivery facility before contacting us.

All digital products from [Your Shop Name] are delivered instantly through Etsy's download system. Once payment is confirmed, your files will be available in your Etsy purchases page under "Downloads." Because digital files are delivered immediately upon purchase and cannot be returned, [Your Shop Name] does not offer refunds on digital downloads. If you experience a technical issue accessing or printing your file, please contact us and we'll resolve it promptly. Licence & usage: Files purchased from [Your Shop Name] are licensed for personal use only. Commercial use, redistribution, or resale of our digital products is strictly prohibited without prior written permission. Before purchasing, feel free to message us with any questions about file formats, sizes, software compatibility, or print specifications — we're happy to help.

[Your Shop Name] understands that plans can change. Cancellation requests are accepted within 24 hours of placing your order, provided production has not yet started. To request a cancellation, please message us through Etsy as soon as possible with your order number. [Your Shop Name] will confirm whether cancellation is still possible based on the current production status. Orders that have already entered production, been personalised, or shipped cannot be cancelled. In these cases, our standard returns policy applies. For made-to-order and custom items, cancellations are not accepted once production has begun, as materials will have already been cut, printed, or assembled for your specific order.